As in the private sector, governments are undergoing an accelerated digital transformation to equip workers to deliver mission critical services efficiently and securely. The new normal includes hybrid workspaces where workers have the same level of performance whether in the office or working remotely. Delivering a smooth experience for employees and constituents requires having the right digital and data tools in place.
Many organizations have found that with the implementation of new collaboration tools, cloud platforms, and up-to-date hardware and browsers, productivity has actually improved over pre-Covid levels. As the digital transformation overtakes legacy systems, institutions are also garnering the benefits of reduced long-term costs, as well as improved efficiency and security. Equally as important, government agencies are now able to provide a quality of service on par with what citizens have become used to when conducting business in the private sector.
At the CIO Exchange, technology executives will discuss how they are implementing and using new technology, and what the results have been. They will share actual use cases, lessons learned, and what’s next. While the discussion will be led by government executives, the insights shared can be applied to any industry or enterprise.
Chief Deputy State Chief Information Officer & Chief Services Officer
North Carolina Department of Information Technology
Deputy State Chief Information Officer & Chief Deputy Director