In the height of the pandemic financial firms were faced with a critical decision; transition thousands of employees to virtual work environments or go bust. Overnight infrastructure, operations and culture were digitized and will have long term implications for the future of work. Cloud technologies, AI, virtual collaboration and communication tools made telecommuting possible and strengthened the connection between customers and employees.
More than a year later workers have become accustomed to working remotely and both employees and employers have realized the cost savings benefits. For many financial institutions, adopting a hybrid work model is essential to compete for top talent, however maintaining a collaborative, company culture in a remote first work model is a primary concern for many leaders.
The CIO exchange will convene technology executives to discuss the unique challenges and opportunities and how they are accelerating digitization to evolve employee collaboration, better connect with customers and make organizations stronger and more resilient in a remote-first future.
President and CEO, Bank of the West;
co-CEO, BNP Paribas USA Inc.
Senior Vice President; Chief Digital Information Officer