The demographic changes and technology advances of the past couple years have permanently changed the way we think about our workforces. From mass relocations to mass resignations to massive changes in work processes, the future of work looks very different from two years ago, and it continues to change rapidly. To meet the demands of these changes — from both employees and clients — businesses are turning to technology solutions, and in particular to automation bolstered by AI. Digital solutions have always allowed workers to accomplish more with less, but while the digital transformations of the past few years were focused on mitigating shortages in labor and skills, the future is about using automation intelligently to actively close those gaps.
The pervasiveness of the labor shortage has increased the already rapid pace of digital transformation. Every aspect of business – customer service, manufacturing, operations, and research – has looked to automation to make up for the losses and the skill gaps in the workforce. Businesses are applying the latest innovations in intelligent automation to drive efficiency throughout the enterprise. Companies from car manufacturers to hospitals to telecommunications companies have integrated intelligent automation into the workflow to help with planning, predict customer needs, and alert workers to potential performance issues, for just a few examples.
This enterprise-wide approach to optimizing operational efficiency allows businesses to dismantle data silos and connect systems so that information flows seamlessly, enabling timely responses to changes in demand and other events impacting the business.
The business and IT executives gathered for this virtual briefing will share how their businesses have been impacted by the ongoing labor shortage, and how they have managed to overcome these challenges while maintaining, and in some cases even increasing, workplace efficiency and customer satisfaction. The discussion will include actual examples from various sectors.
Senior Vice President of Technology
The Home Depot
Head of Artificial Intelligence and Machine Learning Innovation
Managing Director, Head of Customer Lifecycle Data and ESG Technology
Woo Jin Ho
Senior Hardware Analyst
Founder & CEO
Senior Vice President, Information Technology Operations
Chief Digital Officer & Head of Innovation
SVP, Enterprise Data Analytics and Tech
IBM Data, AI and Automation
President, Information Technology
Managing Director, Head of Process Optimization and Agile
TMT Team Lead & Senior Analyst & Host, "Tech Disruptors"